420 PSWs and RPNs placed across 9 long-term care facilities, fully compliant and ahead of the Ministry deadline.
How a multi-site LTC operator restored mandated care ratios and passed regulatory review without a single compliance gap.
Situation
A long-term care operator responsible for 1,800 residents across 12 facilities in Ontario had nine sites operating below the Ministry of Long-Term Care’s mandated minimum care hour ratios. Burnout-driven attrition had hollowed out PSW and RPN headcount faster than internal HR could replace it. A Ministry compliance review was approaching. The operator needed a significant volume of verified healthcare workers, fast, while managing some of the most demanding credential and background screening requirements in any industry.
Solution
Trimax deployed a specialized healthcare talent team with established networks across Ontario’s PSW and RPN graduate pipeline, including partnerships with college programs actively placing new graduates. All credential and compliance documentation, including vaccination records, vulnerable sector checks, and professional registrations, was collected, verified, and stored through our proprietary compliance platform, creating a zero-paper, fully auditable record for every placed worker before their first shift. Automated reference checks replaced a manual process that had previously taken 5 to 7 business days, cutting verification time to under 24 hours. Flexible scheduling options were introduced to attract candidates who had left the sector due to rigid shift structures.
Outcome
420 verified PSWs and RPNs were placed across all nine facilities within 10 weeks. Every facility was restored to full Ministry compliance ahead of the regulatory review date. Staff satisfaction scores improved by 24%, a direct result of reduced workload pressure on the existing team.
“Our residents deserve consistent care. This partnership helped us deliver on that commitment when we needed it most.”
CEO | Long-Term Care Operator